Although we are anxious and excited to invite you all back in-salon, please be advised that our normal day-to-day operations are going to look very different than before COVID-19. Our priority is yours, as well as our employees, health and safety and we are therefore taking all the necessary precautions in order to offer a safe environment. The following procedures and protocols will be strictly adhered to for the forseeable future:
Previously booked appointments may need to be rescheduled so that you may see your preferred service provider.
You will be contacted to confirm your upcoming appointments or to reschedule if needed via phone. Please be patient with us, we have increased the number of days and hours we are open so we will be able to accommodate everybody!
When booking an appointment, you will be screened by our front desk staff to ensure you are healthy and have not recently been in contact with anyone who has tested positive for COVID-19.
If you believe you will require additional time with your service providers (i.e. you coloured your hair at home; used box dye, etc) please let the receptionists know. We want to make sure we have plenty of time to address any questions or concerns you may have and not have to reschedule for another day. We may also ask to book a virtual consultation with your service provider.
If you would like to book an appointment, please contact us by email or phone to be put on a waitlist. Any appointments that have been cancelled since we closed our doors will have priority booking.
Please arrive at your exact appointment time and not any earlier. At this time we ask you wait in your car, until your stylist is ready for you. We will not have a waiting room at this time. Please arrive alone to your appointment. We will not have extra seating for any children, family or friends during your appointment.
If you exhibit any signs of being ill (i.e. cough, runny nose, etc) you will be asked to reschedule for a later date.
Please bring a mask with you when you arrive in-salon. If you do not have one, one will be provided for you. We consider this protocol of the utmost importance and will not service any client in-salon without a mask.
We will not be providing any magazines, beverages or charging stations at this time. Although this is customary under most circumstances, our goal is to eliminate as many high touch surfaces and possibilities of contamination.
We ask you only bring your essential items into the salon, keys, method of payment, cell phone, etc. Please no purses, extra clothing garments, backpacks, etc.
You will be asked to use hand sanitizer upon arrival. It will be available right when you walk in the salon, as well as on each station and on the front desk.
All capes and towels are properly cleaned for each guest. Each station is properly cleaned and sanitized before and after each appointment. We are currently booking 15 minutes before and after each appointment to do so, to ensure everything is done properly.
Please refrain from walking throughout the salon upon arrival. Your stylist will come to the front of the salon to greet you and bring you directly to your designated station.
We will be engaging in touch-free greetings at this time. Do not hug or shake hands with any employees.
All employees will be wearing a mask and/ or face shield as well as gloves when needed throughout your entire appointment. This is for yours, as well as our employees protection.
We will be extending the length of all appointments to ensure a thorough consultation, health screening check and execution of disinfecting procedures. Every salon chair and wash basin will be disinfected before and after every client.
Stylists will be standing behind your chair, not beside, during the entire consultation portion of your appointment.
We will not be offering any stand alone blow dry services or after colour blow dries at this time. Clients may leave with their hair wet and/or styled with product after a colour.
If you do have a standing blow dry appointment with us, please be advised that it will be cancelled for the time being. One of our receptionists will be in contact with you to confirm these cancellations.
Hot towel treatments and head massages will not be performed at this time.
If you are interested in purchasing any retail products, please ask the front desk for assistance. They would be happy to sanitize your products and place them in a bag for you. We also have our online store for your at home shopping convenience.
When prebooking future appointments, please be advised that staff schedules may change and therefore any future appointments may need to modified as well.
Although our new protocols may seem drastic compared to our usual salon atmosphere, they are essential in order to offer a safe environment for all. We will be strictly adhering to any and all guidelines the provincial government puts forth.
Protocols and procedures may change at any time as the COVID-19 crisis is constantly evolving.
We would like to thank you all for your patience and understanding throughout these unprecedented times. If you have any questions or concerns, do not hesitate to contact us.
We look forward to seeing everyone in the near future!
Raven Hair Co. Team