CANCELLATION POLICY

Raven Hair Co requires 48 hours notice for cancellation or changes to your scheduled service(s) to avoid a cancellation fee. Guests cancelling within less than 48 hours of their scheduled appointment(s) are subject to a cancellation fee of 50% of their scheduled service(s). This does also include choosing not to go ahead with an appointment for any reason after the appointment has started.

We recognize that not all of life’s unexpected events come with advance notice. Please call or email as soon as you know you cannot make your scheduled appointment. Cancellations and No-Shows leave gaps in the stylists’ schedules that cannot be filled without timely notice and prevent us from being able to accommodate other guests waiting for appointments.

When booking a same day appointment or within a 24 hour time frame, we ask that you provide us with 3 hours notice of any cancellation or change to your appointment to avoid a cancellation fee.

As a courtesy, we send a confirmation email or text 48 hours before your scheduled appointment. However, if we are unable to reach you, please remember it is your responsibility to remember your appointment dates and times to avoid missed appointments, late arrivals, and a cancellation fee.

Guests who do not show up for their scheduled appointment(s) without contacting the Studio are considered “no-shows.” No-shows are subject to a cancellation fee outlined in our Cancellation Policy. No show appointments will be charged the 50% fee to your card on file that you inputting when booking.

At our salon, we require a 25% deposit for all online bookings to secure your appointment. This deposit ensures that your chosen time slot is reserved just for you. On the day of your appointment, the deposit will be deducted from your total bill. Please note that the deposit is non-refundable. 

We require a deposit of $200 for services over 4 hours long with the same stylist (ex. Colour Corrections) in order to reserve your appointment. Cancellations with less than 48 hours notice or no shows for these appointments will result in a forfeit of this deposit.

Deposits may also be required for large group bookings, such as bridal parties.

Raven Hair Co. aims to provide the highest quality of service. We require our guests to contact us within 7 days of the performed service if they are not satisfied with the end result, due to a technical error made by the stylist / colourist. An appointment is then made to come in and consult with the salon manager and stylist. At that time, an assessment will be done to determine if a redo is necessary.

Here at Raven Hair Co, we hold high standards for our team members. We thrive on excellent customer service and professionalism. We promise to give you the best service, to the best our our abilities. We reserve the right to refuse any service(s) should we feel the service is not possible or may compromise the integrity of the hair.

All services & retail items are final sale.  We do not offer refunds or exchanges of any kind.